Privacy Policy

This Privacy Policy explains how Tourism Quito handles information when you browse this independent travel guide. The Travel Spark Company LLC is responsible for the website. This policy applies to the guide itself; independent booking, transport, accommodation and linked websites have their own policies.

Information you provide

If you contact us through an available website form, we receive the name, email address and message you enter. We use those details to handle the request, respond where appropriate and maintain necessary correspondence. Do not include passport details, payment card information or other sensitive travel documents in a general message.

Technical information

Website hosting and security services may process technical information such as IP address, browser information, requested pages, timestamps and security events. This supports delivery of the site, abuse prevention, troubleshooting and protection of its services. We do not present these technical records as a verified account of your identity.

Website storage and newsletter service

Essential features may use cookies or similar storage for security and forms. Browser settings can remove or restrict stored data; blocking essential storage may affect forms or other site features.

Brevo provides newsletter signup where that feature is available. This website does not load Brevo marketing-tracking or web-push scripts. Signing up is optional, and submitted subscription information is used for the requested email updates. No newsletter subscription is created simply by visiting this website.

Service providers and linked content

Hosting, security and communication services process information needed to perform their roles. If tour, hotel or other third-party content is available, its provider may receive technical information necessary to display or operate that content. Following an external link or choosing a provider’s service takes you to that provider’s own terms and privacy practices.

Contact messages

When enabled, website messages are processed through the configured email service. We retain correspondence as needed to handle your request, maintain relevant records and meet applicable obligations. The Contact page states whether its form is currently available. Email links open your own email application and are governed in part by your email provider’s settings.

Retention and security

We keep information for the purpose for which it was collected and applicable administrative, security or legal needs, then remove or anonymize it when it is no longer needed. We use reasonable safeguards appropriate to the website, but no internet transmission or storage system can be guaranteed completely secure.

Your choices and requests

Depending on the laws that apply to you, you may have rights concerning access, correction, deletion, restriction, portability or objection to the use of personal information. You may also withdraw an optional consent without affecting earlier processing. Contact us through the website’s Contact page to make a request. We may need information sufficient to verify and respond appropriately.

International processing and children

Services used by the website may process information in countries other than your own. Applicable safeguards and provider arrangements govern that processing. The guide is intended for general travel information and is not designed to collect personal information directly from children.

Policy changes

We may update this policy when the website, its services or applicable requirements change. The policy published here is the current website policy. For questions about it, use the Contact page.